Returns
Our policy lasts 30 days. If 30 days have gone by since your arrival of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- On receiving the product any damage to the packaging and/or product must be reported to the courier or delivery service including photographic evidence.
- Any item not in its original condition, is damaged or is missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or acceptance of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@workhorsechair.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@workhorsechair.com and send your item to: Chaired Logic Solutions Pty Ltd, 4 Surfside Avenue, Clovelly NSW 2031, Australia or Avenida Olímpica, 522-568, Industrial Building Va Nam, Block 1, 3rd Floor, D, Taipa, Macau
Shipping
Upon receiving your item from the courier or delivery company any damage to the item or the packaging must be reported to the courier company directly within 24 hours including photographic evidence or a refund or replacement due to damage in the delivery process will be forfeited.
To return your product, you should mail your product to: Chaired Logic Solutions Pty Ltd, 4 Surfside Avenue, Clovelly NSW 2031, Australia or Avenida Olímpica, 522-568, Industrial Building Va Nam, Block 1, 3rd Floor, D, Taipa, Macau
or
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.