FAQ
Please check out the questions and answers below. You can also reach out to our customer service team here. Or you can email us directly at: info@workhorsechair.com.
How do I make an order?
Just click on the product or collection of your choice, click the 'ADD TO CART' button to add it to your cart and this will show up in the right hand corner of the website.
- Click 'checkout' to start the process of payment selection.
- You can now leave special instructions or change the quantity you need.
- Next click 'CHECKOUT' to be taken to the payment page.
- Choose a Shipping option and enter any discount codes or gift cards you may have.
- Finally Choose a Payment Option then push "Complete Order." You will be notified via email with an attached pdf receipt.
How do I pay for my order? Is it safe to use my credit card?
When you checkout you are directed to Shopify secure payment gateway where you can enter your credit card or payment details safely.
What payment options do you offer?
Our Shopify payment options are: Visa, Mastercard, American Express, Union Pay, Shop Pay, Apple Pay, Google Pay & Eftpos.
What if my order is wrong, faulty, lost or damaged?
We will always do our best to make sure our customers are happy. Please emal info@workhorsechair.com, or use our Contact Us page.
Do you charge for shipping?
Yes we charge $100 USD for shipping within the USA. If your location is not listed please contact us for a quotation.
How much is shipping?
Workhorse Saddle Chair Pro shipping rates.
- USA - 6 to 14 business days - $100usd
If you are located outside the USA please contact us for a quote.
Shipping Damage
It is very important that any damage to your package upon delivery is reported to the courier company immediately along with photographic evidence of the damage to both the chair and the packaging. This is essential in order to process a claim. We aim to look after our customers and will assess your claim and provide rectification.
Who do you use for shipping?
Our shippers and couriers vary depending on the region and costs. We are constantly seeking the best service and price to ship our goods.
When will my order ship?
We endeavour to package and ship your goods within 48 hours of your order depending on stock availability. Depending on your order and your region we endeavour to get you your product within 14days within the USA. Other areas please contact us for a quote.
Where do your chairs ship from?
We hold stock inventory in Philadelphia, USA. The factory is located in mainland China. Depending on the order and region the chair will be shipped from one of these 2 centres.
Will you provide me with a tracking number?
Yes. We will always endeavour to provide you with a tracking number either domestic or international wherever possible. In the advent that your parcel is delayed or goes amiss the tracking number is the best means for you to check the progress of your delivery. While we are also in the hands of the courier company if unsuccessful in contacting the courier yourself you can contact us to try to locate your delivery but remember we don't own or control the courier company.
My question isn't answered here, what should I do?
Please contact us, we would love to help you out.
You can also check your order by logging in.
Our Contact Details
Trade name: Workhorse Saddle Chair
Phone number: (+61) 424 495 177
Email: info@workhorsechair.com